Policies

We always work on improving our product’s quality, therefore, your feedback is essential to us.

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Flower quality problems

Flower quality problems In case of any quality problem related to our flowers, please send your report down all the logistics chain (agency, broker, truck company) and to us via our e-mails:

This report must be sent no more than 2 days after customers receive the product and shall be accompanied by pictures of the damaged flower boxes with AWB label on them and a note with the number of stems affected.

After all the information is sent, we will contact all related parties to determine responsibilities.

Fumigation

PHYTOSANITARY VALIDATION

In case of a shipment hold by PPQ, we will only be responsible for the fumigation payment if all PPQ documents are sent with the signature of the USDA entomologist certifying that the fumigation was done due to a quarantine plague. Please note: No fumigation invoices will be assumed by us if the broker orders to fumigate just for a fast release of the flower with no documentary support.